If you have any enquiries, suggestions, requests or complaints in respect of our services, you may contact us through the following channels -
(Both are 24-hour hotlines handled by "1823")
(This email account is handled by "1823")
|Address:||Centre for Food Safety
43/F, Queensway Government Offices,
66 Queensway, Hong Kong.
(The Electronic Form for Enquiry, Suggestion, Request and Complaint is handled by 1823. In view of the latest development of the novel coronavirus infection, starting from 2 December 2020, 1823 provides only limited services and focuses on handling calls related to the epidemic and environmental hygiene. 1823 will not handle requests received from written channels such as email, mobile app, electronic form and SMS until further notice. As such, the service of Electronic Form for Enquiry, Suggestion, Request and Complaint is under suspension.)
For complaints, please provide your name and correspondence details to facilitate our follow-up action. An interim reply will be given within 10 calendar days upon receipt of the complaint. In case a substantive reply cannot be made within 30 calendar days upon receipt of the complaint, we will update you on the progress.
If you consider that your complaint has not been dealt with satisfactorily and you wish to appeal against the outcome, please contact us through the above channels, providing the reference and issue date of the substantive reply, if any, of your case to facilitate our follow-up action.