Centre for Food Safety
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Contact Us

If you have any suggestions, enquiries or complaints on our services, you may contact us through the following channels

Oral

You may call our 24-hour Hotline 2868 0000 to make suggestions, enquiries, complaints, and obtain information pamphlets and application forms etc. You may also choose to listen to our pre-recorded messages on our services. You may also call 1823 Citizen's Easy Link (24 hours a day) to make suggestions, enquiries and lodge complaints.

In Writing

You may send your written suggestions, enquiries and complaints to us by the following means -

  • Filling in and sending the Electronic Mail Complaint / Query Form;
  • Sending us an electronic mail
  • Sending your letter by fax at 2893 3547; or
  • Mailing to us at : Centre for Food Safety

    43/F Queensway Government Offices,
    66 Queensway, Hong Kong

When you send your suggestions, complaints or enquiries, please leave your day-time contact phone number to facilitate our follow-up action.

We pledge to reply to all enquiries and complaints, oral or written, within 10 days of receipt of such communications. If a substantive reply is not possible within this period, an interim reply will be given.

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copyright logo | Important notices Last Revision Date : 06-06-2007